Returning is exactly the right thing to do.
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Nope - bought it new. There doesn’t seem to be anything wrong with it technically but I feel unhappy about being sent a ‘used’ phone instead of new. And I suspect it’s for the Asian market.
I might do that. I’m very happy with my reconditioned mini Ipad…
I might consider that as well. But I’m uncertain about being hacked if Samsung doesn’t support it with security updates.
I don’t have a hubby or a wifey to help me out, which is where SF comes in!
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My LG phones havent been supported for a few years so I rely on aftermarket trusted apps to warn me. Nothing is that secure.
I think the good news here is that @Bonzocat has a full refund from Amazon. No questions asked may indicate they see where there’s a problem.
Just print out their return labels and the return cost is also fully covered by Amazon.
Useful, not evil.
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In the UK nowadays you don’t even have to do that any more - you can just take an item to a local shop that acts as an Amazon agent and they pack and ship it for you!
The convenience store in my village does this, and it’s within walking distance, so very handy.
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No label returns are happening in france too, as I found out just before Xmas when I had to return something to amazon. Just take it to a point relais.
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Amazon has emailed me a return barcode & a return Q code for any La Poste office to administer my smartphone’s return to Amazon. All I have to do is handover the parcel and the codes. Don’t know how that’s going to work, but will soon find out.
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They usually just scan the code, take the item and put it in a bag to be returned.
Yes. I recently bought a new set of two printer cartridges, directly from HP on Amazon. When they arrived, I noticed that the cardboard container had been very cleverly re-taped. But still, if I could see it, their inspectors should have. One of the cartridges (black ink) was used and just tossed in the box. The color one was still new. Someone decided to get the cheaper 2-fer rate to use only one of them. Still waiting on the replacements…
Souids like the phone was sold not by Amazon jut by a marketplace vendor on Amazon.
Amazon has done the correct thing snd will take the money back off the merchant.
I had 2 articles on Amazon.de sold by marketplace vendors - sold by those but shipped by Amazon.
1 item sold as new, was not. I was prepared to keep it as I needed it quickly but I complaimef to Amazon about the dishonesty of the vendor so they would know (and potentially to help others as vendors hardly ever do this by accident). I could use the product but I could never have given it as a present.
The other item description promised a small accessory with the product which was not essential, but nice to have. The extra accesssory did not arrive even though clearly included in both photo and word desxription. I didn’t need the accessory but the dishonesty of the merchant irked me. A couple of comments in the large number of comments praising the product had also mentioned they hadn’t received thr promised accessory - old, and newish commemts.
So I complainef to Amaxon about vendor dishonesty and mentuoned the comments of same by others. I also mentioned that the vendor was showing different prices when sesrching, fpr the same product on amazon.de to Germans vs tp those using the website from other EU countries.
The price increased 30% as soon as I logged in with the French ship address, which is me of about 5 different ship countries in my account, still set from my last order - But this was happening still at search stage and not even put it in the basket yet mor started any checkout process where I would then indicate which shipping address.
I checked and price on amazon.pl was 13,euros, price on amazon.de was 19 if not signed in or if my German ship address was the one chosen or defaulted to in mybaccoint at the timd I logged in, and display price of the item bounced to 26 if accidentally the system saw it set to France from last use. ISTR this is illegal in Europe as vendors are not allowed to differentiate pricing of most items between EU countrie - They can add extra costs for shipping, but at the same point of sale (in this case amazon.de) they are not allowed to differentiate pricing scross EU for the product itself.
Product was shipped by Amazon not the vendor. So shipping costs would be calcilated and paid ro Amazon when checkout was done. Amazon shipped so vendor had no legal reason to offer a different price for the product as soon as the system saw someone searching for it might have other country addresses than Germany in their settings. As at that point the product was only being retrieved on search, had not been put into basket, orfer had not been submitted ie no checkout had even been started in which shipping address is chosen on which to base shipping costs not product costs.
I wasn’t sure if Amazon would actually follow up these issues with vendors. But I am certain they did as the product being sent incomplete was switched to not being shippable to France. Oops.
. I’d have been happy to order the product itself repeatedly but had already decided not from a dishonest vendor. I’m now happy that if there is a core issue with a Markrtplace vendor, Amazon will sort it out.
I had told Amazon as they have been always very fair in resolving things before, I was quite happy to keep both items but wantef these vendors to know that selling old as new and not shipping the product thst they described, had been noticed and reported to Amazon.
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I thought that as well, but if that was the case Amazon would not have accepted the return, just directed it to the vendor, which is what happened with me and a computor sent from Spain. I did as I was told and sent it at a cost of €40 to Madrid but the vendor refused to pay me because I didn’t wait for them to collect it. Amazon only refunded the purchase price, not the postage.
As a result I will not even look at a product that does not say clearly that it is coming directly from Amazon.
Thread drift alert…
I fairly recently discovered Bureau de Vallee. They give me 1€ for each used printer cartridge I return to them, and I have now swapped to their own brand cartridges which are a fraction of the cost of real HP cartridges, I was suspicious, but they work just fine.
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Can affect your product warranty if its still force.
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True, but the requirement to only use OEM ink is mostly a scare tactic by the printer manufacturers. After the warranty expired on my Canon IP8700 inkjet printer, I started using aftermarket cartridges from Amazon.
Much cheaper than Canon OEM and I can’t see any difference in print quality. Very occasionally I get one where the printer rejects a cartridge (there is a chip in them that says “hello I’m a Canon cartridge” I believe) but I have still saved quite a lot of money over the past 10 years.
Better to move on to an ink tank printer, they cost buttons to run. I’m just dumping a perfectly serviceable ten year old Epson Workforce for one of their tank models because of running costs. I did the same with another Epson eighteen months ago, though with a HP ink tank, and despite printing far more than I did with cartridges, the black is still a third full and the colours don’t seem to have moved at all.
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Oh exactly, youll save the price of buying another new printer using 3rd party inks. It was just a not if it was in warranty. My last canon printer head cooked itself so a trip to canon and the service guy said this is exactly what we see with after market inks, the only thing was, that printer had only ever used genuine ink as it was in warranty, my other canon printer had used 3rd party ink and was still runnong fine! The service guy was a bit embarrassed. With ink jets he did say not to run them dry of ink though as they produce heat to make the bubble of ink, hence bubblejet. If dry it can overheat as it did in my case and ruin the print head £46 at the time but replaced under warranty.
I would agree in principle; however I so rarely print in colour these days it’s not worth it for me. I used to get through a lot of ink when I made A3 prints to take to business networking meetings as demo pieces; these days I take my MacBook Air!
Yes absolutely, you do need to run a print once in a while to keep them alive.
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Maybe you’d be better off with a small laser printer/scanner.
Certainly if you ever move to France, your first year will be largely taken up with scanning and printing copies of essential docs. We bought one (HP) when we moved here and the first cartridge lasted for several years. Recently bought two generic cartridges for less than the cost of one three or four years ago.
!! Ours last a few months at most.
Seconded for Epson ecotank 
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