? School finishes at 4.30 at the earliest and there’s the garderie. We tend to finish work at 6 or 7. And there are fathers.
Used in any Muslim context to demonstrate lack of presumptuousness and acknowledgement that man proposes, god disposes.
In Egypt the classic trio is insha’allah, ma’alesh, bukra - god willing, never mind, tomorrow. Bukra is like yarim.
Isha’allah’s not much of a reassurance for non-Muslims at eg takeoff time in a plane, PIA used to be known as Pakistan Insha’allah Airways.
No not yet.
Saving that for later when the full extent of days without service is known as Orange keep telling me the cannot discuss compo until the service us reinstated.
I have a dossier that is getting bigger by the day which will soon become the size of a book that I can throw at them.
I was mentioning this, not to get the compensation, but to get your situation resolved and to stop it moving in circles.
I wrote to the CEO and catalogued the whole chain of events and think I even used the word incompetent. Next thing I had someone from this escalation department contact me, then they continually followed up until the line was actually connected and I was satisfied.
If it is indeed something urgent for you, then I would reach for the heart, as I did, otherwise, be prepared to be very patient
After 44 days and numerous excuses normal service has resumed.
I have spoken with the relevant department at Orange and now await my compensation offer which I am told will be a reboursement of 44 days, nothing more.
Now the fun begins.
looking back through this topic @SuePJ pointed me in the direction of a previous thread containing a letter she wrote to the CEO at Orange which looks like an excellent reference point which I shall concentrate on, many thanks Sue and to everyone else who has offered their advice which is much apprieciated.
To save me some searching can anyone provide me with an email address where I can target my complaint directly to the CEO.
Rather than an email that will almost certainly just be be junked, best idea is to send a more formal letter via registered post. That’s what I did.
@letsmile Would be great if you still have the target address!
It’s on my laptop which is at my friends right now but will give it to you hopefully tmrw
In 2021, this is who I wrote to:
21/01/21
M. RICHARD, Stéphane,
Orange SA
78, rue Olivier de Serres,
75 015, Paris
Monsieur,
Service médiocre concernant la demande de remboursement
i conservatively estimated the best timeslot. Not being aware of how long, say, maternelle day is for children, I was more worried about whether working people would be back from lunch by 2pm, than about the other end of the timeslot but felt 2.30pm on that weekday would be safe
Didn’t spend chunks of my working life getting things done on the phone for nothing, though it’s good to know kids are home from school slightly later in France :-).
No surprise really, I have spoken with Orange accounts to request remboursement for lack of service and as promised they emailed me within a couple of hours confirming the amount.
Our 140Go package includes land line, live box wifi/internet and mobile phone. We pay 70 euros per month and we have been off line for 44 days. Of course they were quick to remind me that the loss of service was for landline and livebox and NOT mobile phone for which they had given me extra Go so that I could hotspot even though I explained from the outset that our rural location meant that we could only get a signal from the bottom of the garden.
For the last 8 days Orange supplied us with an airbox/mifi which has provided some connection albeit very weak.
For all the inconvenience we are to receive a credit of 55 euros on our next payment!!!
I will now be working hard on composing my letter of dissatisfaction to the Orange CEO with grateful thanks to all on SF who have provided valuable input to my plight.
Quechoisir.org has definitely done articles on compensation from the likes of EDF for loss of service, Probably not behind their paywall so accessible if they have done the same for telecom.
On average
Maternelle & primaire: 8.30 - 4.30
Collège 8-5
Lycée 8-6
And obviously actual arrival and departure times are about 10 minutes ahead and after those times.
As promised, the name and address that I used - address was the same as that used by @SuePJ , but the person I addressed it to was Madame Dulac who was CEO of Orange France, but since April 2023 she has a different role.
Looks like the CEO of Orange France is now Jean-Francois Fallacher.
Agreed.
Many thanks @letsmile and @SuePJ for name and address at Orange.
Will be sending my long letter in the next few days but for now am enjoying this excellent Indian summer weather discovering France. Woke up this morning in Millau which looks like a good place to explore.
Excellent 4G connection so no problem using hotspot!
Ah… that’s near “the bridge”… I think OH closed his eyes when we crossed that, as he hates heights… thankfully the car wasn’t as scared as he was…
yes, lovely part of France…
Enjoy Millau, just North of here and visit there periodically - always loved the twisty climb on the road coming out of Millau heading South on the motorbike or car, but the bridge does cut alot of time from the North South journey.
I hope you were driving
Nope… I was holding my breath and crossing my fingers…
fortunately the car was very well behaved and knew what was expected of it…
We had previously parked the northside of the bridge and checked the view… absolutely marvellous… but I think we might have done better to have crossed the bridge without giving OH any prewarning…
On the return trip some weeks later, he took it all in his stride, deep breath, keep calm… and don’t look down or even side to side… just do it !!!