Hi All Fully realise this discussion has been going for a while, but thought I must share this experience. A while ago we ordered four wardrobe doors (portes coulissantes) from Leroy Merlin. They were delivered yesterday at about 9.30 in two packs each of two doors. The plastic covering the packs was quite wet making it hard to inspect the contents. Shortly after the truck had departed, we wiped the packs dry, and discovered to our horror that two of the doors were damaged. I rattled off an email with attached photos, at 11.30. yesterday. I received an immediate email reply to say the matter would be investigated, followed by a telephone call this morning to confirm the order number, and an hour ago (15.00) I received an email confirming a full replacement to be delivered next Thursday, if that is OK!
Leroy Merlin have shown that email is alive and well in France, and Leroy Merlin go to the top of our tree for excellent service, without question the best we have experienced since we arrived in France.