Just a quick note for those who have their data with SFR. They have ended up in cyberspace with people who are interested in them. The French Internet has always been somewhat supernatural since the tiresome Mr Breton wanted to push through his ingenious knowledge in the EU.
I’m no longer upset because pagers and other battery-powered gadgets such as Teslar cars, radios and mobile phones shouldn’t exactly be trusted.
I have experienced the most curious things over the years with so many French networks and to summarise I can say that they are all lying to varying degrees but the basic premise of problem solving is that all ISP’s do not admit the cause of their problems and hide the facts. I now use my Swiss Sim with ‘holiday roaming’. The phone rang regularly to talk us into the usual rubbish. With the Swiss SIM we now have peace of mind and only use this SFR for television. Perhaps it is better for those who are SFR customers to consider some pre-emptive damage limitation.
So SFR is say this:
Dear customer,
On 3 September, SFR detected a security incident involving a customer order management tool.
This incident resulted in unauthorised external access to your personal data.
This exclusively concerns the following data: surname, first name, contact details provided at the time of the order (telephone number, e-mail and postal addresses, delivery address if applicable), contractual data (offer taken out, content of the order), IBAN, as well as the identification number of the terminal and SIM card (for mobile terminal orders).
No other type of data is involved, such as passwords, details of your calls or SMS content.
The same day it was detected, SFR took all the necessary measures to put a definitive end to the incident.
SFR also immediately reinforced its authentication procedures for any request to modify contact details.
Finally, SFR notified the CNIL of this incident and filed a complaint with the Public Prosecutor.
Should you suffer any inconvenience as a result of this incident, such as phishing (phishing by e-mail), smishing (phishing by SMS) or attempts at fraudulent access to personal information, we are at your disposal to assist you.
You can contact us on the following freephone number:
Free service and call 0805 80 49 49
Monday to Friday, 9am to 6pm
We would also ask you to be extremely vigilant with regard to SMS messages, telephone calls or e-mails encouraging you to provide personal data, particularly banking data, as specified in the links below:
https://www.cybermalveillance.gouv.fr/tous-nos-contenus/fiches-reflexes/ hameconnage-phishing
https://www.cybermalveillance.gouv.fr/tous-nos-contenus/fiches-reflexes/fraude- fake-banking-advisor
We would like to remind you that no SFR advisor has the right to ask you for a login or password during a telephone conversation.
Rest assured that SFR takes the utmost care to ensure the security and protection of personal data.
Your SFR team
